1. Scope and Application
This policy applies to information we collect in connection with:
- Visitors to our websites (including content you submit via contact forms or download forms)
- Individuals or organisations who engage with us as clients, users of our Services, or prospects
- Any data submitted to us in connection with delivery of our AI-agent, security, sustainability, or integration services
- Other interactions (e.g., events, webinars, newsletters) where you provide personal information. We may update this policy from time to time by posting a revised version on our website and updating the “Last updated” date. Your continued use of our Services constitutes acceptance of the revised policy. You are not required to share your personal data with us, but failing to do so may result in Agents Stack being unable to properly provide you with our full range of services or a good user experience with our solutions, websites services or newsletters.
2. Information We Collect
We collect information in several categories, including: 2.1 Information you provide to us. This may include:
- Contact and account information: name, email address, job title, company name, phone number, address, country, and any organisation details when you engage for our Services.
- Communications with us: when you submit a contact form, request a demo, respond to surveys, register for events, sign-up for newsletters, or otherwise interact with us.
- Client service/implementation data: as part of delivering our Services we may receive configuration, system, or operational data about your organisation to enable integration, deployment of AI agents, cybersecurity setup, ESG monitoring, etc.
2.2 Information we automatically collect
When you visit our website or use our Services we may collect:
- Log and usage data: e.g., IP address, device type, browser type, operating system, referring page, pages visited, time and date of access, interactions with online content.
- Cookies and other tracking technologies: We use cookies and similar tools to recognise devices, personalise experience, analyse traffic and performance, and assist with marketing efforts.
- Service-use metadata: For clients using our Services (AI agents, integrations), we may collect anonymised or pseudonymised logs of use, performance metrics, error logs, system configuration information to operate, maintain and improve the Services.
2.3 Information from third parties
We may also receive information about you from third-party sources (e.g., business intelligence providers, event organisers, public databases) to enrich our contact, marketing and client-service data.
3. How We Use Your Information
We use the information we collect for purposes including:
- To provide, operate, maintain, customize, and improve our Services. (Based on Cloudflare’s “provide, operate, maintain” wording)
- To register and manage your account, process orders or engagements, verify identity, and perform billing where applicable.
- To communicate with you regarding the Services, updates, changes, offers, newsletter or marketing communications
- To analyse usage trends, usage behaviour, performance, secure our systems, detect fraud or misuse, and enforce our rights.
- To comply with legal obligations (e.g., audits, regulatory, dispute resolution) and our legitimate interests (e.g., securing our network, improving our offering).
- To enable human-machine collaboration in our Service delivery, embed governance, cybersecurity and sustainability features as part of the value we bring the organisation.
4. Legal Basis for Processing (where required)
If you are located in jurisdictions that require specification of legal basis (such as the European Economic Area under the General Data Protection Regulation – GDPR) we rely on one or more of the following bases:
- Your consent to process your personal information.
- The performance of a contract (for example, if you engage our Services).
- Our legitimate interests in running our business, delivering Services, improving user experience, ensuring security and compliance so long as your rights are not overridden.
- Compliance with legal obligations.
5. Sharing and Disclosure of Information
We may share your personal information in the following circumstances: 5.1 Service providers & partners. We engage vendors, contractors and service providers (e.g., hosting, IT infrastructure, analytics, marketing, payment processors) who perform services on our behalf. These service providers are only permitted to use the information as necessary for the Services and under our instructions. 5.2 Business transfer. In the event of a merger, acquisition, insolvency, reorganisation or sale of some or all of Agents Stack’s assets, your information may be transferred as part of that transaction. 5.3 Legal, safety and enforcement. We may disclose information when required by law or legal process, or to protect our rights, your safety or the safety of others. 5.4 With your consent. We may share your personal information in other ways with your explicit consent.
6. International Transfers
To protect personal data that is transferred internationally, Agents Stack complies with all applicable data transfer laws, including incorporating required data-transfer terms into our agreements with affiliates, subsidiaries, service providers, and third parties.
7. Data Retention
We retain your personal information for as long as reasonably required to:
- Provide the Services you have requested
- Comply with our legal and regulatory obligations
- Resolve disputes or enforce agreements
- Pursue legitimate business purposes (for example, analytics, improvement of services) When data is no longer needed, we will securely dispose of or anonymise it.
8. User Rights and Choices
Depending on your jurisdiction, you may have certain rights in relation to your personal information, which may include:
- The right to access or request a copy of personal information we hold about you
- The right to request correction or update of inaccurate or incomplete personal information
- The right to request deletion or erasure of your personal information
- The right to restrict or object to certain processing (for example for direct marketing)
- The right to data portability (where applicable)
- The right to withdraw your consent, to the extent that processing is based on consent To exercise any of these rights, please contact us at the contact details below. We may require verification of your identity before fulfilling such requests.
9. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, and similar technologies to collect information about your use of our websites and Services. You may have choices in how you control cookies (for example via your browser settings or via a cookie preference banner).
10. Children’s Privacy
Our Services are not directed to children under the age of 16 (or other applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under that age. If we become aware we have collected such information, we will take steps to delete it.
11. Security
We implement technical and organisational measures designed to protect your personal information from accidental or unlawful destruction, loss, alteration, access or disclosure. However, no security system is perfect; we cannot guarantee absolute security of all information.
12. Links to Other Sites
Our websites or Services may include links to third-party websites, plug-ins or services not owned or controlled by Agents Stack. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you (for example via a banner on our website, email or other method) and update the “Last updated” date. Your continued use of our Services after that constitutes acceptance of the modifications.
14. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or our data handling practices, please contact us at: contact@agentsstack.com.
